Customer Service
  
Frequently Asked Questions

Shipping Method

Do you ship by US mail or UPS/FedEx?

Most orders go out by US Postal Service (USPS) by standard media mail if that is the option you selected, or First Class/Priority Mail if you selected the expedited/Priority Mail shipping option. Some orders depending on size and weight, go by FedEx Ground. (If you have a P.O. Box, it is a good practice to put both the post office and the street addresses on any online orders so that vendors have both addresses according to which method they ship. Usually the way it is done is P.O. Box on the first address line, and street address on the following line -- if your zip code is not the same for both addresses use the zip code for the street address, and on the line which has the P.O. Box, include your zip code.

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I want to upgrade my order to Priority Mail. How can I do that?

Since we are a small business, we have to keep things simple. We are not able to make changes to orders (other than address changes or cancellations). If you want to upgrade an order, cancel your original order, and place another order selecting a faster method of shipment (this is not available for all items).

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Tracking Information

The tracking info says that the post office was notified to expect the book for shipping. When are you going to ship it?

If the tracking info shows "Electronic Shipping Info Received" that is when we actually issued the postage and mailing label for your package and your package was shipped THAT SAME DAY...

Keep in mind that the tracking may not get updated again by the postal service until it reaches the postal sorting station nearest you and then your book should be delivered a few days after that.

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I tried to track my order on the UPS website and it told me it was an invalid number.

Are you sure you order was shipped UPS and not USPS (United States Postal Service) -- check the email we sent you. Most of our orders are shipped USPS (U.S. postal service) as that is the shipping option offered on both the Amazon and the Half.com websites. (Our own website, InnerSelf.com offers more variety in shipping options). Check the tracking again on our online tracking section. Also, make sure you copy the tracking number rather than try to type it in one number at a time... It's a very long number and it's easy to make a mistake when retyping it one number at a time.

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How do I get my tracking number?

You can use this website to look up your tracking number. (You will need your order number to do so.) Make sure you copy the order number rather than try to type it in one number at a time... It's a very long number and it's easy to make a mistake when retyping it one number at a time.

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I ordered my book Expedited Mail and the tracking doesn't show any information.

With First Class Mail and Priority Mail the tracking usually doesn't get updated until the book is actually delivered (in order to speed up delivery)... so there's not much to see in tracking info (except the day that we shipped it) until you actually receive the book.

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The tracking information says my book was delivered, but I don't have it. What do I do now?

Please check with the people in your household and/or neighbors to see who received your mail package and forgot to tell you (this happens in 95% of these cases). If no one has your book, then you'll need to check with your mailman or your post office. Since they say they delivered your book, they may be able to assist you in locating it. Either stop by your local post office or call them. Give them the tracking number that we gave you so they can trace your order.

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The post office tracking says they tried to deliver my book. What do I do now?

Please hurry and go pick this book up at your local post office, or call them to schedule a delivery, otherwise your package will be returned to us and you'll need to pay to have it reshipped...

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The tracking shows the book is being returned to you. What can I do now?

If the post office is returning the book to us, you have two choices:

1) Pay to have the book reshipped to you (we already paid to send it to you and then we have to pay the post office to get it back), so you need to pay a new shipping fee. To pay online for reshipping go to www.innerself.com/market and select (add to your basket) the appropriate shipping option. ($3.99 for Media Mail, $5.99 for Priority Mail, $10.49 for International Mail). Please be aware that we must wait for the book to be returned to us to reship it.

2) Cancel the order and have your purchase price refunded minus the original shipping fee and minus a 30% restocking fee.

Please contact us with information as to how you want us to handle your returned book (please refer to the order number and the name of the person the order was being shipped to).

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Where Is My Order?

I can't find any info on my order using my order number 058-1234567-1234567

Are you using the Order Status page on our website to track your order? Are you sure you have the correct order number?

Please note: Order numbers must be EXACT to be found. InnerSelf orders from Amazon are as follows 058-1234567-1234567  The hyphens (dashes) are very important and the correct numbers as well. Please copy (using the Edit menu top left hand side of your browser) the order number from your original confirmation and paste it in (Edit menu also) rather than try to type in your order number -- that way errors are not made in the numbers. The same thing applies to tracking numbers - cut and paste your tracking number, do not type it in. ALSO MAKE SURE YOU HAVE NO SPACES AT THE BEGINNING OR AT THE END OF THE NUMBER.

If you can't get any satisfaction from the Order Status page, then contact us and we will do our best to assist you.

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You say that you'll send an email when my order has been shipped but it's been over a week and I haven't gotten any email.

Maybe your "spam filter" on your email threw out our email or put in your "suspect folder". Also, AOL or Hotmail (and other free services) also sometimes get overloaded and "lose" email.

You can check your order status on this website, using your order number (please be sure you copy your order number from your original order or order confirmation instead of typing it in number by number)... The order numbers are usually long and to avoid typing errors, just "cut and paste" it in the order number field, AND MAKE SURE NO SPACE IS BEING ADDED TO THE BEGINNING OR THE END.

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It has been "xxx" days since the order was placed and the book has not arrived. What is the problem?

If you selected Standard/Media Mail as your shipping option, it can take anywhere from 5 days to three weeks for a book to be delivered. We're in Pennsylvania and standard mail (media mail) goes by truck... So you have to allow from 2 to 7 days just for truck travel time, and then there's postal sorting time and delivery time... We've found that it takes anywhere from 4 days (minimum) to 3 weeks (maximum) for standard media mail to get delivered (unless you live in Puerto Rico or Hawai'i, in which case standard mail can take up to 8 weeks)..

Next time you order, if you're in a hurry to have the book, you might consider choosing expedited mail ($3.00 extra at Amazon) if that option is available, since expedited mail goes by First Class or Priority Mail, and these go by airmail. Also, First Class & Priority Mail get sorted before standard mail (which is media mail) at the postal facilities.

Please check your order status (using the order number) on this website to make sure your book was shipped and the order was not cancelled for some reason. Please wait the full 3 weeks before contacting us about a book that you have not received (unless you paid for expedited or Priority Mail, in which case wait one week).

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You shipped my order 3 weeks ago and I haven't received it and I live in the US. Can I get my money back or can you ship me another copy?

Books shipped by Standard Media Mail can take up to three weeks to be delivered, especially from one side of the country to the other (Hawai'i and other "off the mainland" US areas can take up to 6 to 8 weeks). Amazon usually recommends waiting one month before you assume the book has been lost. If you have not received your book after one month, please contact us so we can investigate. If we find that the book has indeed been lost, you will be able to place a claim on Amazon (or Half.com) for a lost book and receive a full refund.

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I live overseas and ordered 5 weeks ago and have not received my order. Can I get my money back or can you ship me another copy?

We ship international orders by Global Priority Mail, or First Class International (airmail) for the shipping amount you paid.

Please allow up to 3 weeks from the date you ordered, and then if the book still has not arrived, contact us so we can research your order and see if there was a problem.

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TRACKING INFORMATION MISSING

My "shipped" information says, "Shipped via" but does not give the info as to how it was shipped, and the tracking number field is blank. Why is that?

Your order was shipped (probably today or yesterday), but the tracking information has not yet been received from the shipping department. In other words, we are waiting for the shipping file to update that information...  Our online database is updated daily, so check again tonight, or tomorrow, to get your tracking number. Also emails are sent every Monday for all the orders shipped the previous week (check your spam filter if you have not received an email from us).

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Problem with my credit card charge

I placed an order on Amazon and they said my credit card was invalid or expired. I want to update the info and have this order be reprocessed. How do I do that?

You must contact Amazon directly about credit card transactions. We have no access to your credit card information or credit card transaction on Amazon. You can update your information online via your account or call their customer service number: 800-201-7575 (Amazon .com).

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I haven't received my book but my credit card has already been charged!

Credit card processing always takes place before an order is shipped. Online vendors need to be assured that the credit card payment is good before shipping out merchandise. In the case of orders through Amazon, the credit card is processed before the order is forwarded to us so that Amazon is sure that the order is good before sending it along... In the case where a book is sold-out, your credit card transaction will be refunded.

Check your order status on this website (using your order number) to see the status of your order.

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I tried to pay with a gift certificate but the credit did not go through. What can be done?

Contact Amazon to find out why your gift certificate did not work. They handle all financial aspects of online orders.

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Shipping Times

I ordered a book Friday evening and you didn't ship it until Tuesday. I thought you were supposed to ship two days after I place my order.

The shipping date is one or two BUSINESS days (Monday - Friday) after we receive your order. If you ordered on a Friday evening it means we didn't receive your order until the next business morning (which in this case would be Monday) (orders are processed early each business day morning or late the night before). Your order then would have been scheduled to ship Tuesday or Wednesday (one or two business days after we received your order).

On occasion, there is a delay on shipping due to shipping problems, but we do our very best to ship within the one to two business days guideline.

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I placed an order 5 days ago and I haven't received it. I thought I was supposed to receive my order 2 business days after ordering it!

The SHIPPING date (not the delivery date) is one or two BUSINESS days (Monday - Friday) after we receive your order.

Delivery date depends on the shipping option you selected. Standard/Media Mail can take anywhere from 5 days to three weeks for delivery after it has been shipped (within the continental US).

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I ordered a book and the system would not let me select Priority Mail. Why not? You say you offer Priority Mail.

Some books are too big or heavy to fit in a "priority mail envelope" thus on those titles we do not offer Priority Mail. There are other exceptions as well on the Priority Mail option based on various criteria. If you want to upgrade one of these books to priority mail, contact us (via the website where you placed the order) and we will give you a quote as to the upgrade price for you order (based on weight and size).

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I live in Hawai'i (or Guam, or Puerto Rico). How long will it take me to receive my order?

Standard media mail (which goes surface mail) can take up to 8 weeks... which does not mean it does... it can take as little as 3 weeks... For faster delivery, select Expedited mail, when available, (about $3.00 more) -- in this way your order is shipped First Class Mail or Priority Mail and is delivered within a few days of shipping.

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My order is being shipped outside of the USA. How long will it take to reach me?

We ship international orders by Global Priority Mail, or First Class International (airmail) for the shipping amount you paid.

Please allow up to 3 weeks from the date you ordered, and then if the book still has not arrived, contact us so we can research your order and see if there was a problem.

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Returns

I received a book but I changed my mind. I don't want it. Can I return it?

First, contact us giving us the specifics of the error, so we can issue you a return authorization. Contact us via the website where you placed your order. You will need your order number. Please also send us the full name of the person the package was shipped to.

If you still have the packaging in which the item came, then it's easy to return it. Return the packing slip and also a note explaining the reason why you're returning this item (and whether you want a replacement or a refund), then slip it all back into the envelope (or box). Tape it up securely, and write on the package: REFUSED - RETURN TO SENDER (do not cover the label at all) and put it back in your mailbox. This way the mailman will return it without you having to pay to ship it back (we pay the postage fees when it arrives here).

If you don't have the packaging in which it came, then please use a padded or otherwise protected packaging and return the item to: InnerSelf Marketplace, PO Box 613, Beaverdale, PA 15921. Send it back Media Mail (which is the most economical way). You might want to get Delivery Confirmation on it so you'll know when we've received the book. (If you use the packaging it came in, it already has delivery confirmation, so you don't need to do that.)

Once we receive the item (assuming it is still in the condition it was when we sent it to you), we will credit your account minus the restocking fee and the shipping cost (which we paid out of pocket to ship you the book, and then paid again for the post office to return the book to us). You will be refunded for 70% of your purchase cost. If the book is damaged in any way, then your refund will reflect the damage.

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I received a book, but it's not the right book. I made a mistake when I ordered.

First, contact us giving us the specifics of the error, so we can issue you a return authorization. Contact us via the website where you placed your order. You will need your order number. Please also send us the full name of the person the package was shipped to.

If you still have the packaging in which the item came, then it's easy to return it. Return the packing slip and also a note explaining the reason why you're returning this item (and whether you want a replacement or a refund), then slip it all back into the envelope (or box). Tape it up securely, and write on the package: REFUSED - RETURN TO SENDER (do not cover the label at all) and put it back in your mailbox. This way the mailman will return it without you having to pay to ship it back (we pay the postage fees when it arrives here).

If you don't have the packaging in which it came, then please use a padded or otherwise protected packaging and return the item to: InnerSelf Marketplace, PO Box 613, Beaverdale, PA 15921. Send it back Media Mail (which is the most economical way). You might want to get Delivery Confirmation on it so you'll know when we've received the book. (If you use the packaging it came in, it already has delivery confirmation, so you don't need to do that.)

Once we receive the item (assuming it is still in the condition it was when we sent it to you), we will credit your account minus the restocking fee and the shipping cost (which we paid out of pocket to ship you the book, and then paid again for the post office to return the book to us). You will be refunded for 70% of your purchase cost. If the book is damaged in any way, then your refund will reflect the damage.

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I received my order, but you shipped me the wrong item. How can I return it?

First, contact us giving us the specifics of the error, so we can arrange to correct our error. Contact us via the website where you placed the order.

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Ordering Directly From Us

Can I place my order over the phone? I don't want to give my credit card info over the Internet.

Due to the size of our business (we are a small operation), we are not set up to process phone orders. We apologize for this inconvenience, but we are unable to handle orders that do not come in through our online order systems (either at amazon.com, half.com, or innerself.com).

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Can I get more than one copy of a book?

If the book you ordered is a new book, then usually we should be able to ship more than one copy. In the case of an order for a used book, we usually do not have multiple copies of used books (sometimes we do, but not usually).

You will need to go online and order another copy.

If you're interested in purchasing 10 or more copies, contact us before placing the order to discuss discounted shipping fees.

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Can you add one item to my Amazon or Half.com order?

To do so, you will need to place an additional order on Amazon or Half.

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What payment methods do you accept?

We accept VISA and Master Card.

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Shipping Charges

Why am I being billed two shipping charges for one order?

We do not control shipping fees on orders through Amazon and Half.com. Each of them charges a shipping fee PER ITEM, not per order. (This is because your order of several items may be split between several vendors.) On orders placed on our own website, InnerSelf.com, shipping fees are calculated per order, according to the total weight.

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I bought 5 books from you through Amazon (or Half.com) and was charged 5 shipping fees.

We do not control shipping fees on orders through Amazon and Half.com. Each of them charges a shipping fee PER ITEM, not per order. (This is because your order of several items may be split between several vendors.) On our own website, InnerSelf.com, shipping fees are calculated per order, according to the total weight.

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I ordered two items. Can you pack them together to save on shipping fees?

We do not control shipping fees on orders through Amazon and Half.com. Each of them charges a shipping fee PER ITEM, not per order. (This is because your order of several items may be split between several vendors.) On orders placed on our own website, InnerSelf.com, shipping fees are calculated per order, according to the total weight.

While we may package your books together for efficiency, we cannot change the shipping fee that you were charged by another vendor.

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Refunds

I returned a book but I haven't gotten a refund. What's taking so long?

Refunds are issued only after we receive the book... thus it is possible that your book is still in the US Postal Service system. Check your tracking here to see if the book has been returned to us by the post office (the tracking would show a final entry at Beaverdale, PA).

Once books are received in our office, we then research the refund request and then depending on which website your order was placed, the refund request is sent to that website. The refund process usually takes a week after we receive your book.

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I returned a book but you didn't refund the whole amount. Why not?

Depending on the reason you returned the book, the refund amounts vary. If you returned the book due to an error on our part, then you would have been issued a 100% refund.

If you returned the book because you changed your mind, or you ordered the wrong book, then your account would have been credited minus the shipping cost (which we paid out of pocket to ship you the book) and minus our standard 30% restocking fee.

If the book looked like you had read it and then returned it, your refund would be for a "used book" value.

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I cancelled my order and you confirmed that you had cancelled it, but I didn't get a refund.

Refunds are usually processed within one or two days of cancellation. If it's been more than a week since your cancellation request, and your refund has not been processed, there may have been a computer glitch. Please contact us with your order number advising us of the problem so that we may correct it (and issue your refund).

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I haven't received my book. I want my money back.

Amazon requires (and so do we) that you wait one month from your order date to place a claim for a lost item... Please check your order status to see if your book has been shipped. If it has not shipped, contact us for an explanation.

If your order status shows that your order was cancelled, check the website where you placed your order to see if your purchase has been refunded. If it was not refunded, please contact us to let us know. Sometimes refunds do not "take" when they are processed, and they need to be processed again.

If your book has shipped, please be aware that it can take up to three weeks for the post office to deliver standard mail from the East coast to the West coast... Please wait a full month from your "shipped" date, and then at that time, you may place an A-Z Guarantee claim (for Amazon orders) for a lost book. (Half.com claims are processed by Half.com. Please see their website for details.)

For international orders or orders going to APO/FPO addresses, please wait 6 to 7 weeks before filing a claim.

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Order Cancellation

I want to cancel my order. How can I do that?

If your order has been shipped, then it's too late to cancel.

Check the status of your order, using your order number, on this website.

Please note that the online database is updated once a day (barring unforeseen events), so it is possible that your book was shipped earlier that day and even though it does not yet say "shipped" it is too late to cancel your order. We will honor your cancellation request if at all possible.

If your order is not marked "shipped", send us a request IMMEDIATELY, by sending us an email via the website where you purchased your item. You will need the order number, and the name of the person the order was to be shipped to. You will receive a confirmation from us about your cancellation within one business day. If you do not receive a confirmation within 2 business days (Monday-Friday), then please send your request again.

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Why was my order cancelled and refunded?

Orders are cancelled if we had sold out of the item by the time we received your order. This is because we sell on numerous websites, and sometimes a book will sell on a website before we've been able to update the sold-out items even though we update several times daily.

When a book is sold-out, we send you an email advising you that we had to cancel your order and will issue you a refund (refunds are usually issued within 1 business days of our email notification). Once the refund is processed, Amazon & Half.com will follow up with an email confirming that you have been issued a full refund.

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I want to cancel my order but you already shipped it. What can I do?

It is unfortunate that you did not let us know earlier that you wanted to cancel the order, since at this point, it is already on its way to you. We cannot cancel an order that has already been shipped.

If you want to refuse the parcel when it arrives, just do not open it and mark on it REFUSED - RETURN TO SENDER (do not cover or cross out the label - just write next to it, REFUSED, RETURN TO SENDER) On the back of the package, write the reason you're refusing it.

Once we receive the package, we will credit your account for the cost of purchase less the shipping fee and our standard 30% restocking fee.

If the package has been opened and the book appears to have been read or damaged in any way, then your refund will reflect the fact that it is no longer a new book.

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How To Communicate With Us

Please first go through the FAQ to see if your question has already been answered here and also check your order status on this website.

If you still need to contact us after you've looked through the FAQs and checked your order status, send us an email via the website where you placed your order. A customer service representative will respond to your email within 24 to 48 hours (on weekdays). We are closed on weekends.

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Can I come to your store and shop in person?

We have an office and a warehouse, not an actual retail store, and the warehouse is not open to the public. You can shop with us online at InnerSelf.com or purchase from us via Amazon.com.

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Address Correction

I need to change my "Ship to" address. Can I do that and how?

If your order has not already been sent to the shipping department and shipped, we will change the "ship to" address at no extra cost (unless you're changing from a USA address to an international address, in which case you'll need to contact us to pay the shipping cost difference. See shipping upgrade.).

You will need the order number, and the name of the person the order was to be shipped to, along with the new address you want the order shipped to. You will need to contact us via the website where you placed your order. If you do not receive a confirmation within 24 hours (Monday-Friday) that your address has been changed, then please send your request again.

Please note: An address change request sent to us pertains only to the one order that came to us. To change your "ship to" address permanently on Amazon (for future orders with Amazon), you'll need to change it online on your Amazon account . To change it on Half.com, access your Half.com account online.

Please send us an email via the website where you placed your order IMMEDIATELY to request a change of shipping address (include the address you want it shipped to in the email please).

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I need to change the "Bill To" address on my order.

The "Bill To" address has no affect on your order shipment (unless your credit card payment was denied due to an inconsistency). To change your "bill to" address, you must do so online on your Amazon account or call Amazon's customer service at 800-201-7575. For Half.com orders, access your Half.com account online.

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I received an email from you confirming my order and it had a bunch of question marks instead of the address. Do you have my address or not?

Sometimes, the email program (or the computer) has a bad day :)  and though we have the address, it throws in all those question marks. To be on the safe side, check your order status on this website using your order number, and this will show you the address we have as your "ship to" address.

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I gave the wrong address (or I moved). When you receive my book back from the postal service, please charge my credit card for reshipping and mail it to my new address.

Since Amazon is the one who originally charged your credit card, we don't have access to that info. You'll need to pay the additional $3.99 shipping fee on our own secure website ($6.99 for Priority Mail). Here's the instructions to do that:

To pay for the additional postage, go to our secure site at http://www.innerself.com/market

Once you get to that page, you do not need to open an account. You can place your "order" without opening an account.

Then, select (from the left hand column) "Shipping payments".

You then will select (put in your basket) the $3.99 amount and make that your total purchase (unless you want it to go Priority Mail then select $6.99).

When you get to the checkout part, it will ask you about shipping options -- at that point, select the option which says NO POSTAGE (for donations, advertising, postage, etc.)... In this way, the computer won't automatically tack on another amount for the "order correction" shipping.

If this sounds a little complex, it is not really when you do it...

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I don't want an invoice included!

This order is being sent to someone as a gift. Is it possible to not include an invoice?

The price of the book prints out on the packing slip, so it is not possible for us to do this. If you want to send it as a gift, then have the book shipped to your address, and you can then send it along, gift wrapped (which we don't do), to the person.

I live overseas. Can you mark that this order is a gift so I don't have to pay customs fees?

Sorry, but each package has a packing slip which shows the price you paid, plus on international orders we have to put a customs slip on the outside of the package listing the item price.

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Problem with the item(s) shipped!

I ordered a hardcover and you shipped me a paperback... or... I ordered a DVD and you shipped me a cassette... (etc.)

Please send us an email, via the website where you made your purchase, letting us know of the problem.  You will need the order number, the title of the item you ordered, and the title of the item you received along with its ISBN number (usually on the back of the item near the barcode). We will research your order and see where the error occurred (whether you actually ordered the wrong item or whether it was an error on our part or the part of the website on which you ordered). If it was not your error, then we will replace the item at no charge.

Once we have researched the situation, if the error was not yours, we will send you a return authorization.

You will need to return the item you received. If you still have the packaging it came in, please pack it back up the way it was (tape it up securely), write REFUSED - RETURN TO SENDER on it (do not cover the label), and give it back to your postman as a refused item. The item will then make its way back to us (we will pay the return postage when it arrives here).

If you don't have the packaging in which it came, then please use a padded or otherwise protected packaging and return the item to: InnerSelf Marketplace, PO Box 613, Beaverdale, PA 15921. Send it back Media Mail (which is the most economical way). You might want to get Delivery Confirmation on it so you'll know when we've received the book. (If you use the packaging it came in, it already has delivery confirmation, so you don't need to do that.)

If you don't have the original packaging and don't want to pay the postage, then contact us by email, via the website where you made the purchase, and request a prepaid shipping label. Please be aware that this will make the whole process take longer.

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I ordered one copy of a book from you, and you shipped two.

When we receive two orders from the same person for the same book within a few minutes of each other, we question if one of the orders is an error either on the part of the Amazon computer system, or on the part of the buyer (having pushed the order button twice)...

In these cases we send an email to the customer asking them to verify whether the order was correct -- did they mean to place two separate orders for the same book, or did they only want one book... We advise the customer that if we don't hear from them to cancel one of the two orders, then both orders will be filled as received. (Many people do order multiple copies on separate orders, so we assume that if you don't contact us to cancel one of the two orders, then the orders must be correct.)

If you ordered (and received) two books in error, then follow the procedure to return a book and we will refund you minus shipping and minus our standard restocking fee.

If you feel the error was Amazon's part (they duplicated your order in error), then contact them for a credit.

If we shipped you two books in error, and we only received one order from you (and you were only billed once), then our shipping department made an error, and we would appreciate returning the book to us with a note explaining what happened. See instructions on how to return a book.

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The book I ordered is missing pages 33-48 (or some other combination of numbers). I want a replacement that is complete. What do I do?

First, you need to contact us, via the website where you placed your order, to get a return authorization. You will need your order number and the full name of the person the book was shipped to.

Then, you will need to return the book you received. If you still have the packaging it came in, your need to pack it back up the way it was (tape it up securely), write REFUSED - RETURN TO SENDER on it (do not cover the label), and give it back to your postman as a refused item. The book will then make its way back to us (we will pay the return postage when it arrives here).

We will ship you a "complete" book to replace the "imperfect" one if possible. If a "complete" book is not available, you will receive a full refund.

I see that you carry this item... How many pages is it? Does it have a CD? Which edition is it?  (etc. etc.)

While we strive to offer very good customer service, because we are a small company with a limited number of staff, we are not able to look up all this info for you on items. However, there are very good sources online that provide all of this info. If you go to Amazon, they have a exceptional quantity and quality of information on titles... Including all of the questions you asked above.

On the Amazon page where the item you're interested in is listed, scroll down to where it says Product Info, and you will see there a lot of information... Plus it will give you reviews, and in some cases, you can even read pages from the book.

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Feedback

I'm very pleased with your service. How do I leave positive feedback for you on Amazon?

Amazon sends out an email after a set period of time (3 weeks approx.) and that email provides a link to leave feedback.

Thanks for inquiring and we're glad you're happy with our service.

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I'm very pleased with your service. How do I leave positive feedback for you on Half.com?

You must access your Half.com account and follow instructions there to leave feedback.

Thanks for inquiring and we're glad you're happy with our service.

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I left positive feedback for you on Half.com, but you haven't reciprocated.

Thank you for leaving us positive feedback. Keep in mind that we ship several hundred orders each day, and we would need to hire one person full-time to leave each customer feedback. This would raise our costs, thus raising the prices we sell books... Thus we have chosen to keep your prices low, and staff at a minimum... thus no feedback...

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