Order
Status
You need your Order ID to check your order status.
The Order ID (Order number) was sent to you by the website
where you purchased your item (in the email confirming
your order).
Amazon.com order numbers are in this format: 058-XXXXXXX-XXXXXXX
(hyphens are needed!)
Half.com orders 243XXXXXXXXXX
InnerSelf.com orders are 4 digits only
(If the form below does not provide the info you need, then go to this page to
send an email.)
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Retrieve
Order Status
Provides shipping info. and tracking number.
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Tracking:
Copy The Tracking Number
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Tracking Facts:
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Delivery Confirmation Tracking usually provides 4 entries.
1. When
it leaves our shipping warehouse (this says that electronic
notification
was received by the post office - see below for
details),
2. When it reaches the Warrendale/Pittsburgh, PA
sorting facility,
3. When it reaches the sorting facility nearest you,
4. When your postman delivers your package.
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If a package is returned by your post office to us the tracking
will also reflect this movement back to us.
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If a package is misrouted it will show entries for any sorting facilities
along the way.
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Once your package reaches the sorting facility nearest you, you
can expect your package in a day or two.
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The process starts when we request postage for your
package. Our computer communicates with USPS computers and retrieves
the delivery confirmation number (tracking) and notifies them of
impending shipment. Each day (including many postal
holidays), the central postal courier picks up your package (along with
many others) at our shipping warehouse and takes it to the 1st stop in
Johnstown, PA. From there it is taken to the regional sorting facility
in Warrendale/Pittsburgh, PA where it is scanned. From there it is loaded on a
truck, train, or plane (depending on the type of shipping you
purchased) and is enroute to the sorting facility nearest you (this
can take anywhere from one day to 5 days depending on how far you are
from PA). There
it is scanned and sent to your local post office and your carrier.
Your carrier will scan your package when he places it in your mailbox.
It sometimes takes up to 12 hours for the post office computers
to update.
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We use "state of the art" labeling
software that not only prints your label but compares the mailing
address you gave us with the USPS master address database for accuracy.
(It is amazing the number of people who do not know their proper
address), and the printed bar code includes not only your zip+4 but
also the carrier route number so your package gets to you as quickly
as possible.
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International orders &
APO/FPO orders are not eligible for delivery confirmation and
tracking.
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Order Status page
Order
Status
You need your Order ID to check your order status.
The Order ID (Order number) was sent to you by the...
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